About Mercer Super

Mercer Super has a wealth of local superannuation expertise and is committed to delivering strong retirement outcomes for Australians. Mercer’s global team of approximately 1,300 investment professionals strive to seek out the best investment opportunities in Australia and around the world to help grow and protect members' super balances.

Find out more

Visit the dedicated Mercer Super hub at mercersuper.com.au/bt , which provides you information about the transfer to Mercer Super.
The hub includes information about Mercer Super, answers to frequently asked questions and Mercer Super’s investment options and fees.

Getting to know Mercer Super webinar

During the webinar, Tim Barber, Chief Executive Officer, Mercer Super and Kylie Willment, Chief Investment Officer Pacific, Mercer Australia answered the top questions members have asked us since the merger announcement, and we shared some details of what’s coming up next for members in the lead up to the transfer.

The running time for the webinar is approximately 48 minutes, however, you can select individual ‘chapters’ and watch particular topics of interest. During the recording of the live webinar, we experienced some minor audio issues. Most of the webinar is clear, but please accept our apologies for any loss in sound quality at times.

What’s changing?

As announced in May 2022, BT Super will merge into the Mercer Super Trust (Mercer Super) in 2023 offering members the potential to benefit from stronger investment performance, lower fees and broader member services.

This merger will take place on or around 1 April 2023. At that time, BT Super will close, and your employer plan and existing employee members will transfer to Mercer Super.

The transfer of your employer plan to Mercer Super brings a number of changes and there are some important actions for you to complete before, and after, the move.

Potential benefits for members

  • Stronger performance
    Mercer Super’s default investment option, Mercer SmartPath®, has achieved returns above the default options median spanning three, five and seven years* for the majority of members.

  • Lower fees
    Most members will enjoy a fee reduction.

  • A wide range of investment options
    Members will have access to an expanded investment choice menu for those who want to take control of choosing their own investments, backed by Mercer Super’s access to a diverse range of investments options.

  • Broader member services
    An Australian-based team will be available to answer members’ calls and provide limited advice over the phone.

  • Insurance cover
    Generally, if members have insurance cover, the amount and cost of any insurance cover held will not change as a result of the transfer.

Potential benefits for employers

  • Online dashboard
    Mercer offers a dedicated dashboard, powered by their data analytics engine, to help you stay on top of your plans.

  • Policy Committee support
    Mercer can provide secretarial support and their data analytics engine can aggregate data about your super plans, to deliver real-time reports for Policy Committee Meetings.

  • Convenience of using QuickSuper
    Mercer also uses QuickSuper, so you can continue using a familiar system to process super contributions for employee members.

  • More corporate services
    You will have access to Mercer’s tailored education programs, support services to help with onboarding and payroll, as well as global insights into career/talent trends and healthcare solutions. You will also have access to the broad range of business services provided by Mercer and its related entities to help support you and your employee members.

  • Committed to financial advice
    Mercer supports financial advisers and you can provide authority for your adviser to be linked to your employer plan. Members can also request for their financial adviser to be linked to their personal account.

How will the employees in my plan be informed?

Your employees will receive a letter from us in early February 2023 outlining all the details about the changes to their account, including:

  • Details of the period before, during and after the transfer of members’ super accounts where there will be limited services and transaction capabilities available. The limited service period runs from 17 March 2023 5pm (Sydney time) to 1 May 2023 11.59pm (Sydney time).
  • Details of investment option(s) and fees that will apply to their new Mercer Super account following the transfer.
  • Confirmation that there will generally be no changes to their insurance as a result of the transfer.
  • Confirmation that their account will be transferred as part of your employer plan and they will continue to receive any benefits they are entitled to as part of that plan.
  • Information about what to expect from Mercer Super following the transfer, including a new member number and online access details.
  • Details on how to access additional support and information, including links to the online Member Booklet which contains further detail about the transfer.

Samples of the member communications will be available in the Re­sources section on this page from late January 2023.

Changes to how you pay contributions for your employees

Between 23 March and 31 March 2023, you will be unable to make employer contributions as this falls in the limited service period.

From 1 April 2023, contributions for existing employees will need to be made to Mercer Super, noting there will be processing delays until on or around 17 April 2023.

Mercer Super and BT Super have different Unique Superannuation Identifier (USI) codes.  The USI is used to direct contributions to your employees’ accounts. The Mercer Super Trust USI for employer plan members is 19905422981708.

The table below outlines the key dates and changes for making employer contributions.

Limited Service Period
5pm 23 March 2023 to 31 March 2023 1 April 2023 to 17 April 2023 From 18 April 2023
Employer Contributions made to BT Any employer contributions made to BT during this time will be rejected and you will need to resend them to Mercer Super after 1 April 2023. BT Super is closed and you can no longer make employer contributions to BT.
Employer Contributions made to Mercer Super The transfer has not taken place, so any employer contribution will be rejected by Mercer Super. You can contact Mercer Super on 1800 682 525 regarding your employer contributions.

Employer contributions will be accepted from 1 April 2023, however they won’t be processed into members’ accounts until around 17 April 2023 and will be based on the unit price issued on 14 April 2023.
Employers using QuickSuper will now have access to the Mercer QuickSuper portal with all the transferred employee information and can recommence making contributions using that process.

Employers using an alternate administration platform for their employer contributions will need to update member details with the Mercer Super Trust USI 19905422981708.

If contributions are made using the BT USI, they will be rejected.

Note: If you established a default plan with Mercer Super before the transfer, Mercer will be in contact with you about the details of how your two plans will be combined back into one employer plan for both new and existing employees after the transfer.


QuickSuper portal to make contributions

If you currently use the BT QuickSuper portal to manage contributions, Mercer also uses this platform, so your employer plan information will be set up on the Mercer QuickSuper portal for you with the new USI and member account numbers. Mercer will provide you with login details and further details following the transfer.

Please note: after 23 March 2023 you will have read-only access to the BT QuickSuper portal and will not be able to transact during the limited service period. Access to the Mercer QuickSuper portal will be provided from 1 April 2023. You will retain access to the BT QuickSuper portal for 12 months for historical information.

Other portals to make contributions

If you use a different platform to make contributions, you will need to update the USI for your employee members after 1 April 2023. Please note, from 1 April 2023 any contributions made on behalf of members to the BT Super USI will be rejected as the product will be closed, so it’s important to update the USI to Mercer Super after the transfer.

What else do I need to know?

On or around 1 April 2023 ** , your employer plan will be transferred to Mercer Super at the same time as the member accounts. Following the transfer, your BT Super Employer Plan will be closed and a new plan with a new employer plan number will be established with Mercer Super.

Your employee members will remain linked to your plan after the transfer, so they will continue to receive any benefits they are entitled to as part of your plan.

If you have a financial adviser attached to your plan, Mercer Super will require your authority for this to continue following the transfer. You and your adviser will need to complete and submit a Third Party Authority form after the transfer. The form will be available to download from the merger hub at www.mercersuper.com.au/bt from 30 January 2023.

Administration fees

The fees for your plan will also be set out in your employer welcome letter from Mercer Super, which you’ll receive after the transfer is complete. Members will receive details of their fee arrangements separately.

Investment options and fees

Mercer Super offer a similar age-based investment approach to BT Super’s Lifestage investment option for their MySuper offer, known as SmartPath®. They also have a range of choice investment options for members to select from.

On transfer, members will move into the relevant MySuper age-based investment option and/or choice investment option(s) that most closely align with their current option(s).

There will be no fees incurred to transfer members’ super balance to Mercer Super.

Fees will be lower for most members following the transfer to Mercer Super. The actual fees they pay will vary depending on the investment options held in Mercer Super after the transfer and members will receive detailed information in their member letter about investment fee changes specific to their investment option.

Insurance cover

If your employer plan provides insurance cover, it will continue to be provided for your employees in Mercer Super, unless their insurance cover ends under the policy (as outlined in the member’s letter and booklet).

If you currently cover the cost of your employee’s insurance cover, this will continue with Mercer Super via a similar process where employers are invoiced in arrears for premiums debited from their employee members’ accounts. Mercer will contact you regarding the process following the transfer.

  • Update your and your employees’ contact details

    Please update any contact details, including your email address, that may have changed for your employer plan and/or for your employees before 23 March 2023.

  • Take note of the limited service period before and after the transfer

    You will be unable to make employer contributions between 23 March and 31 March 2023 with BT Super, and there will be transaction processing delays from 1 April 2023 with Mercer Super. If you normally make contributions at the end of each month, we suggest you bring your scheduled March payment forward to ensure you can meet the 28 April quarterly Superannuation Guarantee contribution deadline. Also during the limited service period, the BT QuickSuper portal will be read only and you will be unable to submit any amendments to member information during this time.

  • If you don’t use QuickSuper, update the USI on your contribution administration platform after 1 April 2023

    The Mercer Super Trust USI for employer plan members is 19905422981708. Please note, from 1 April 2023 any contributions made on behalf of members to the BT Super USI will be rejected as the product will be closed.

  • Provide authority to link your financial adviser to your employer plan

    If you currently have an adviser linked to your employer plan, Mercer Super will require your authority for this to continue following the transfer. Visit mercersuper.com.au/bt after 30 January 2023 to download the Third-Party Authority Form which you need to complete with your adviser.

  • Check for updates on the merger

    For confirmation of the transfer date and any changes to timing for the limited service period, please visit mercersuper.com.au/bt from 30 January 2023.

What will you communicate to my employees about this?

Your em­ployee will receive a for­mal Sig­nif­i­cant Event No­tice in February 2023, with de­tails on how the trans­fer will im­pact their su­per ac­count.

We’re also sup­port­ing mem­bers with in­for­ma­tion on­line at bt.com.au/​​su­per­me­rger .

Will my employer plan’s discounts and design be retained under Mercer Super?

Yes – for the majority of our employer plans the terms agreed with Mercer Super include retaining (and in some cases improving) our employer plans’ administration fee discounts.

Your insurance arrangements (such as insurance cover and costs) through BT will remain the same and continue in Mercer Super Trust, until the end of the current rate guarantee period (which is 30 June 2023).

Do I still use QuickSuper? Or do I need to change payroll providers?

Yes - you can continue using QuickSuper with Mercer Super Trust.

If you currently use the BT QuickSuper portal to manage contributions, Mercer also uses this platform, so your employer plan information will be set up on the Mercer QuickSuper portal for you with the new USI and member account numbers. Mercer will provide you with login details and further details following the transfer.

Will you tell my employer plan’s financial adviser?

Yes – we will communicate with your financial adviser and advise them of this announcement, so they can support your employee members.

Following the Asgard migration last year, some accounts moved to become Asgard Superannuation Accounts. Are these accounts moving to Mercer?

No. BT Super, BT Super for Life, BT Super for Life – Westpac Group Plan, BT Super for Life – Transition to Retirement and BT Super for Life – Retirement are the only products included in the transfer to Mercer Super.

Asgard Superannuation Accounts are part of BT’s Platforms business and any changes regarding this product will be communicated to members separately.

Resources to support you and your employees who are included in this merger

Copies of recent communications

Copies of previous communications from May 2022

  • We’ve also built a member webpage to help keep members informed about the merger at bt.com.au/supermerger . There will also be a dedicated merger hub available at mercersuper.com.au/bt (from February 2023).
  • Here is a copy of the email we sent to inform your employees who are BT Super members.
  • A sample of the member communication regarding the transfer to Mercer Super will be available here from February 2023.

Keeping your adviser informed

  • If you have a financial adviser registered to your employer plan, we will also email them information so they can support your employees.

Things you should know

*SuperRatings Fund Crediting Rate Survey – Default Options as of June 2022. The SmartPath® investment option is nominated by Mercer Super as the default option for members not making an explicit choice.

**For confirmation of the final transfer date please visit mercersuper.com.au/bt from 30 January 2023.

This information is current as at 20 January 2023. The information is prepared by BT Funds Management Limited ABN 63 002 916458, AFSL 233724, RSE No. L0001090 (BTFM) who is the issuer of BT Super, BT Super for Life and BT Super for Life – Westpac Group Plan, which are part of Retirement Wrap ABN 39 827 542 991. BTFM is a subsidiary of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714 (Westpac).

The information provided has been prepared without taking account of your personal objectives, financial situation or needs. Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs.

A Product Disclosure Statement (PDS) (including the Guides) is available for BT Super and can be obtained by calling 132 135 or visiting bt.com.au/btsuper. A Product Disclosure Statement (PDS) and Financial Services Guide (FSG) for BT Super for Life can be obtained by visiting bt.com.au/superforlife or calling 132 135. A PDS or FSG for BT Super for Life – Westpac Group Plan can be obtained by calling 1300 776 417 or signing into your account online.

You should consider the PDS before deciding to acquire, continue to hold or dispose of interests in BT Super, BT Super for Life and/or BT Super for Life – Westpac Group Plan. AIA Australia Limited ABN 79 004 837 861, AFSL No. 230043 is the issuer of insurance cover offered through BT Super for Life and BT Super for Life - Westpac Group Plan.

An investment in BT Super, BT Super for Life and/or BT Super for Life - Westpac Group Plan is not an investment in, deposit with any other liability of Westpac Banking Corporation ABN 33 007 457 141 or any other company in the Westpac Group. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of BT Super, BT Super for Life and/or BT Super for Life - Westpac Group Plan.

Mercer Business Super, Mercer SmartSuper, Westpac Group Super Plan and Mercer SmartRetirement Income are part of the superannuation fund Mercer Super Trust (Mercer Super) ABN 19 905 422 981. The trustee of Mercer Super is Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533, AFSL 235906. Mercer SmartPath® MySuper authorisation number 19905422981252 is the generic MySuper product for Mercer Super. A Product Disclosure Statement (PDS) will be available at mercersuper.com.au/pds after the transfer. The value of an investment in Mercer Super may rise and fall from time to time. Neither MSAL nor Mercer guarantees the investment performance, earnings or return of capital invested in Mercer Super.