BT Super intends to merge into Mercer Super

On 26 May 2022, BT Super entered into an agreement with the intention to merge into Mercer Super in 2023. The merger will create a super fund with the scale and potential to deliver stronger performance, lower fees and broader member services for more than 850,000 Australians.

This merger affects members who have BT Super, BT Super for Life and BT Super for Life – Westpac Group Plan super accounts. Their super will be transferred into Mercer Super Trust in the first half of 2023.

Watch the webinar: Getting to know Mercer Super
  • Sign in via BT Panorama

    If you're a BT Super member, or you opened your BT Super for Life account through BT or Westpac, you can track and manage your super online, anytime, anywhere with BT Panorama – our award-winning* online platform. Helping you to manage your super your way.

Explore how to manage your BT super online >
Explore the BT Panorama mobile app >

Do I use my Westpac, St.George Bank, Bank of Melbourne, BankSA online banking or BT Panorama to access my super account?

It depends on your account type and if your BT account appears in your online banking. Please refer to the table below.

Your account – this is displayed at the top of your annual statement

BT Panorama access

BT Panorama app access

BT Super

Yes*

Yes*

BT Super for Life – Super

Yes, if

- you also have Westpac Online Banking access or

- you are not a Westpac, St.George Bank, Bank of Melbourne or BankSA banking customer.

No, if you bank with St.George Bank, Bank of Melbourne and BankSA.

Yes, if you also have Westpac Online Banking access.

BT Super for Life – Transition to Retirement

No.

Access your super via your Westpac, St.George Bank, Bank of Melbourne or BankSA online banking.

No.

BT Super for Life – Pension

No.

Access your super via your Westpac, St.George Bank, Bank of Melbourne or BankSA online banking.

No.

BT Super for Life – Westpac Group Plan

Yes, if

- you also have Westpac Online Banking access or

- you are not a Westpac, St.George Bank, Bank of Melbourne or BankSA banking customer.

- No, if you bank with St.George Bank, Bank of Melbourne and BankSA.

Yes, if you also have Westpac Online Banking access.



*There are some BT Super members who may not have access. If you’re having trouble, please call us on 132 135.

I forgot my sign in details. How can I reset them?

For your Westpac Online Banking details :
visit westpac.com.au > Sign in > Forgot customer ID or password? to reset your sign in details.

For your St.George internet banking details :
visit stgeorge.com.au > Logon > Internet banking > Forgotten? to reset your sign in details.

For your Bank of Melbourne internet banking details :
visit bankofmelbourne > Logon > Internet banking > Forgotten? to reset your sign in details.

For your BankSA online banking details : visit banksa.com.au > Logon > Internet banking > Forgotten? to reset your sign in details.

For overseas members without an Australian mobile number, please call +61 291 554 070 so our team can help you sign in.

If you’ve forgotten your BT Panorama details, you can reset it by clicking ‘Forgot Password’ on www.panoramainvestor.com.au

If you’re having trouble signing in, please call us on 132 135 or 1300 776 417 (for Westpac Group Plan members only) for help with resetting your sign in details.

How do I sign into the BT Panorama app?

Check that you have access to the BT Panorama app here .

To access the BT Panorama app, you must follow the following steps:

Step 1 - Sign into BT Panorama on your desktop computer and add or verify your Australian mobile number in your profile. The mobile number is used for us to send updates to your mobile phone and for security purposes.

Step 2 - Download the BT Panorama app from the App store or Google Play.

Find all the help you need online with our super online support panel. Forms, user guides and FAQs all in one place.

Con­tact us on our se­cure on­line form
or call 132 135 Mon-Fri, 8:30am - 5:30pm (Syd­ney time)