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If you know your Customer ID / Number please enter it here to find the relevant contact details

Alternatively, do you know what type of account you hold?

BT Super, BT Super For Life

Your account number starts with 10 or 11 (and is 9 digits)

BT Super

132 135 - Members
Calling From Overseas: +612 9155 4070

Mon-Fri, 8:30am - 5:30pm (Sydney time)

Contact us on our secure online form .

BT Super
GPO Box 3958
Sydney NSW 2001

BT Super For Life

132 135 - Members
Calling From Overseas: +612 9155 4070

Mon-Fri, 8:30am - 5:30pm (Sydney time)

Contact us on our secure online form .

BT Super for Life
GPO Box 3958
Sydney NSW 2001

BT Panorama

Your account number starts with 40 (and is 9 digits)

BT Panorama Investments
BT Panorama Super

Investors
1300 881 716
Calling from overseas:
+612 9155 4029

Advisers
1300 784 207
Calling from overseas:
+612 9155 4030

Mon-Fri, 8:30am - 6:30pm
(Sydney time)

Contact us on our secure online form .

Or speak to your adviser

BT Panorama
GPO Box 2861
Adelaide SA 5001

BT Super Invest

1300 881 716

Mon-Fri, 8:30am - 6:30pm
(Sydney time)

Contact us on our secure online form .

BT Super Invest
GPO Box 2861
Adelaide SA 5001

BT Invest

1300 889 635

Mon-Fri, 8:30am - 6:30pm
(Sydney time)

Contact us on our secure online form .

BT Invest
GPO Box 2861
Adelaide SA 5001

Retail Investments

Your account number starts with a C0 (C zero)

132 135 - Investors
Calling From Overseas: +612 9155 4070

Mon-Fri, 8:30am - 5:30pm (Sydney time)

Contact us on our secure online form .

Other Products - Margin Lending, BT Protection Plans, BT Managed Portfolios

BT Protection Plans

Important Notice

On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (“TAL”) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (“TLISL”).

We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. More information .

Margin Lending

1800 816 222 - Members
1800 671 409 - Advisers

Contact us via our secure online form .

BT Margin Lending
GPO Box 3917
Sydney NSW 2001

BT Managed Portfolios

1300 784 207
Mon-Fri, 8:30am - 6:30pm (Sydney time)

BT Managed Portfolios
GPO Box 2861
Adelaide SA 5001

Individually managed accounts - Private portfolio management, Aspire, Core series

1800 222 790
Mon-Fri, 8.30am - 5:00pm (Sydney time)

BT Managed Accounts
Level 11, Tower Two International Towers Sydney
200 Barangaroo Avenue
Sydney NSW 2000

Top enquiries:

  • Annual Performance Assessment (APA) 2022 - It is important to note that our MySuper Lifestage investment options for BT Super and BT Super for Life have failed the annual performance assessment administered by the Australian Prudential Regulation Authority (APRA) for the second consecutive year, which means these products are now closed to new applicants.

    BT Super for Life – Westpac Group Plan MySuper Lifestage investment options failed the 2022 annual performance assessment for the first time this year.

    Learn more about the APA 2022.
  • BT Super intended merger into Mercer Super  - BT Super has entered into an agreement with the intention to merge into Mercer Super in the first half of 2023. This merger affects members who have BT Super, BT Super for Life and BT Super for Life – Westpac Group super accounts. Find out more on our dedicated webpage for members .

  • BT Annual Statements. For information on when to expect your statements for the 2021-2022 financial year, please visit our ‘ Statement dates and FAQs ’ page.

  • BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? If you have any questions please contact the support team on 132 135 or via our secure online form .

  • Account migrated from BT Wrap to BT Panorama? – View our step-by-step registration guide for help getting set up online. Visit our support pages for additional resources and frequently asked questions.

  • FY22 super returns . Markets across the world experienced unprecedented levels of volatility over the 2022 financial year. Find out how investment markets affected your super returns.

Give feedback or lodge a complaint

Delivering on our service promise

BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals.

If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way.

To give feedback or lodge a complaint about our products, services or the website, please see details on how to below.

How to give feedback or lodge a complaint

Phone: check the number to call based on your product above.

Online form: you can use our secure on­line form to submit your feedback or lodge a complaint:

Mail: Please send your let­ter to us at:

BT GPO Box 2675 Syd­ney NSW 2001

Read more about our feedback and complaints process, Easy English guide and accessibility guides .

The complaint process

Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. If we need some additional time to get back to you, we will let you know. Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team.

Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint.

Your complaint will be reviewed in line with our FAIRGO principles .

Adrian Ahern is your Customer Advocate whose role is to advise and guide our complaint team in how best to resolve a complaint and also to listen to customers and recommend changes be made to bank policies, procedures and processes.

Read more about our feedback and complaints process, Easy English guide and accessibility guides .

Complaint resolution

What if I’m still not satisfied?

If you feel we have still not fairly re­solved your prob­lem you may be able to re­fer your com­plaint to the free, ex­ter­nal dis­pute res­o­lu­tion scheme, the Aus­tralian Fi­nan­cial Com­plaints Au­thor­ity (AFCA). Please note that time lim­its ap­ply for re­fer­ring mat­ters to AFCA. Please re­fer to the AFCA web­site set out be­low for more in­for­ma­tion.

Australian Financial Complaints Authority

On­line: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

Read more about our feedback and complaints process, Easy English guide and accessibility guides .

BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Together, these products are referred to as the BT Panorama products.  BT Securities Limited ABN 84 000 720 114, AFSL No. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan.

A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the Product Disclosures page. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a Super Product, BT Panorama product, or BT Margin Lending Margin Loan.

BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group.  It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. Westpac does not guarantee the insurance.